Fitness Fairy Terms & Conditions
Fitness Fairy invites you to visit this website. By accessing this website, you are agreeing to the terms and conditions outlined herein and all applicable laws. Fitness Fairy reserves the right to modify these terms and conditions from time to time by updating this notice.
Whilst every effort is made to ensure that all information contained in the Fitness Fairy website is accurate and up-to-date, you acknowledge Fitness Fairy makes no warranty as to its accuracy, and you accept that any and all use of information contained is at your own risk.
You accept that the entire content of the Fitness Fairy website is protected by copyright and that Fitness Fairy is either the proprietor or licensee of all copyright in the material contained therein.
Fitness Fairy reserves all its rights as copyright proprietor of the Fitness Fairy website and prohibits without limitation downloading, distribution, exhibition, copying, adaptation, reposting, modification of and dealing in any copyright material contained therein, save as expressly provided herein without the express written authorisation of Fitness Fairy.
You acknowledge that Fitness Fairy reserves all its rights as proprietor of all its trademarks and logos.
You are advised that the misuse of any and all images of people and/or places and/or events exhibited on the website, by you, is prohibited and are lawfully used by Fitness Fairy.
Payment: Payments must be made in advance at time of booking (via Stripe or Go Cardless), whether it is on a Pay As You Go (PAYG) basis or one of our passes/memberships.
- PAYG: payment for one session.
- Class Passes: payment paid in advance for 5 or 10 class passes to be used within 5 or 10 weeks respectively.
- Monthly Memberships: rolling package paid in advance which allows you to attend unlimited sessions for up to one month after purchase. You are simply charged month to month and can cancel in your online account, giving 30 days notice. This is subject to the terms of the individual contract.
(No refunds on any unused sessions)
All members are required to manage their own accounts, including joining on-line and filling in correctly all the required details, such as name, address, valid and current email address, correct date of birth. Please update/advise us if there are any changes.
It is strongly recommended that you opt-in to auto-emails on your member account so that you receive notifications about bookings. It is the members responsibility to be aware of and manage their bookings and adhere to our Booking and Cancellation Policy.
We do not allow multiple bookings for the same class under one person's account. Account holders are not permitted to share their account or membership with anyone else. For safeguarding, health & safety and insurance purposes we must have a record for each person that attends classes with their own account so that we ensure we have correct health information for each individual and emergency contact information. Parents are not permitted to book their children under their own accounts, but must create an individual account for each child.
Liability Waiver and Health Questionnaire
In order to attend sessions, we require all members to read and sign the Liability Waiver when creating their accounts, along with a completed Health Questionnaire. Members must keep this questionnaire up to date in the event anything changes. By signing, you acknowledge that you understand its content and that it cannot be modified orally.
By becoming a customer of Fitness Fairy (either in-person or online), you agree to the following Liability Waiver:
I do hereby declare to be physically sound and not suffering from any condition, impairment, disease or other illness (other than those declared) that would prevent my participation in class. I acknowledge that I have either had a physical examination and have been given my doctors permission to participate, or that I have decided to participate without the approval of my doctor and do hereby assume all responsibility for my participation in class.
Physical exercise can be strenuous and subject to risk of serious injury. I agree that by participating in physical exercise or training activities, I do so entirely at my own risk. I agree that I am voluntarily participating in these activities and assume all risks of injury, illness, or death. Fitness Fairy is not responsible for any loss of your personal property.
This form has been completed with honest answers to the best of my knowledge. If there is any change to my health (including pregnancy) in the future, then I shall inform Fitness Fairy immediately and complete a new questionnaire with the details and seek further advice from a health professional and potentially cease attending classes where necessary.
I agree to respect the facilities, equipment and classes provided by Fitness Fairy and follow directions from the staff and instructors at all times and to not deviate from the teaching instructions given. I understand that if any damage is caused to equipment or the premises due to not following staff or instructors directions, then I may be held liable for any costs for repair or replacement. I agree to not film or video without permission from the instructor and shall only do so during allotted times in the class to respect other participants privacy
For online sessions:
By participating in these online classes, I confirm that I am fit and well with no medical conditions As with all fitness and exercise programmes, when using our exercise videos you need to use your common sense. To reduce and avoid injury, you will want to check with your doctor before beginning any fitness programme. By performing any fitness exercises without supervision, you are performing them at your own risk. Fitness Fairy will not be responsible or liable for any injury or harm you sustain as a result of this fitness programme, online fitness video or information shared on our website. This includes emails, videos and text.
It is my responsibility to ensure that any environment I am in whilst following the online sessions, is safe and secure, free of any slip or trip hazards, and that the equipment I use is suitable, safe and free of any damage.
I do hereby declare to be physically sound and not suffering from any condition, impairment, disease or other illness (other than those declared above) that would prevent me from following the online session. I acknowledge that I have either had a physical examination and have been given my doctors permission to participate, or that I have decided to participate without the approval of my doctor and do hereby assume all responsibility for my participation. It is my understanding that if any injuries occur as a result of my participation, Fitness Fairy and its instructors are released from any liability now or in the future for any injuries or conditions that may be obtained from my participation.
Booking, Cancellation & Waiting Lists
TO BOOK A CLASS
By clicking on the big purple button labelled ‘Book Online’ you will be taken to our list of services, both in-person and live online are available. Here you can view and book onto a session. (You will be prompted to log in/sign up if necessary.) Once logged in you will see your account home page within the Members Area. You will need to make payment at time of booking on either a PAYG basis or you can purchase a pass or membership. If classes are full we do operate a waiting list. If you add yourself onto the waiting list, please check your emails for notification of a space where you will be invited to book on.
TO CANCEL A CLASS
We operate a strict cancellation policy as classes are very popular. You must cancel your booking on your online account no later than 24hrs before the scheduled start time or you will lose your payment or be charged a fee. Please respect this and have consideration for other members so they can book into your space. We understand that things pop up in every day life that can suddenly change your plans, but please cancel your space as soon as you know if you cannot make it. WE DO NOT ACCEPT BOOKINGS OR CANCELLATIONS OVER THE PHONE OR EMAIL as these may not be picked up in time.
CANCEL MORE THAN 24HRS BEFORE CLASS:
No problem! For those of you who paid in advance either on PAYG rate or with a Class Pass, then your payment shall be credited back to your booking account to use for a future class. We do not issue refunds. If you have a membership, then you are cancelled with no further charge.
CANCEL LESS THAN 24HRS BEFORE CLASS (PAYG or Class Pass):
Payment will not be credited and payment is lost. When you book for your classes, this policy is outlined in our Terms & Conditions.
CANCEL LESS THAN 24HRS BEFORE CLASS (Memberships):
We operate a 'three strike' policy. You are allowed three late cancellations or 'no shows' per calendar month. After three 'no shows' or late cancellations, a no-show fee of £5.00 shall be applied to your account and charged to your stored card details for every additional missed or late-cancelled class which take place in the remainder of that calendar month after you have used up your 'three strikes'. When you book for your classes, this policy is outlined in our Terms & Conditions and is detailed in the Membership Contract Terms. Once you click to book, you agree to our terms and authorise the £5.00 charge if you fail to attend class or cancel your space less than 12hrs in advance, after three strikes.
We operate waiting lists for all classes on our timetable if the class if full. All members must have a valid payment option available to secure their space on the waiting list. If you get a space in the class, Fitness Fairy will send an automatic email update to inform you.
Any under 16 year olds must have an account created and operated by a parent or carer and must be accompanied by an adult to any adult classes they attend. Exceptions to this are for specific children's classes as the instructor will be DBS checked. Parents may stay on site if they wish, but outside of the room for the duration of the class. Parents must not book children into classes under their own name, but must create a separate booking account for each child.
Fitness Fairy reserves the right to refuse entry to any members who turn up late to class and miss the warm-up. This is for members Health & Safety, to respect other members who have arrived on time and not disrupt the flow of the class. Members must stay for the full duration of the class so that they are safely cooled-down at the end. If a member is unwell or needs to leave early, they must speak to the instructor who will advise on next steps, and record the member leaving early from class in the Incident Book.
Members are expected to wear appropriate clothing for working out in classes, especially the correct footwear (trainers or sports shoes). Items such as jeans and flip-flops or clothing that could catch on equipment are not acceptable items of apparel, as they could pose a Health & Safety risk. Fitness Fairy Instructors have the discretionary power to ask members wearing inappropriate clothing or footwear to leave the class.
Opening hours and the timetable are subject to change.
Fitness Fairy does not offer refunds for PAYG class bookings, class passes or membership fees.
If a member has purchased a class pass or membership and they have a medical reason they are unable to attend classes, they MUST inform us in writing, together with a letter from a doctor/nurse/health practitioner BEFORE the expiry date of their pricing option. Fitness Fairy retains the right to not apply an extended expiry to a pricing option, however will consider each request for extension due to medical reasons on a case-by case basis.
If you make a payment using someone else’s bank account or credit/debit card, please ensure that you have their permission to do so.
Abuse of membership - for example, repeated non-attendance to booked classes and failure to pay the fine, deliberate damage to or misuse of equipment, physical or verbal abuse of Fitness Fairy team member, abuse or sharing of membership accounts, and conduct that is commercially detrimental to Fitness Fairy, will result in the immediate termination of membership. No refunds will be given, and any outstanding fees, repair costs and legal fees will be charged to the offending member.
Memberships/payment options cannot be transferred to or shared with another person.
We do not allow people to share accounts or memberships due to insurance purposes and safeguarding policies. The person attending the class must be the person listed on the account and booking. If a person impersonates another member to use someone else's membership or account in this way they shall be asked to leave the premises and may be banned from Fitness Fairy.
We reserve the right to cancel or suspend your membership if at any time:
1. You seriously or repeatedly break these terms and conditions of use, or your membership agreement.
2. You or your guests use rude or abusive language or violent behaviour, or if your behaviour puts other class members or our staff at risk of harm or affects their interests in any way.
If we terminate or cancel your membership for any of the reasons listed here, we will not refund any prepaid PAYG, class pass or membership payments that you have made.
We are not legally obliged to compensate you for any service, facility or item of equipment that is unavailable for reasons of Health & Safety, or any class that is cancelled for reasons beyond our control such as (but not limited to) government or local council shutdown of businesses, any public health or safety reason, or any instructor unavailability.
We will not compensate you for loss, damage or personal injury where no negligence on our part can be proven.
From time to time, we may take photographs and videos of classes for marketing purposes on (including but not limited to) leaflets, the website, newsletters and on social media platforms. By booking and attending classes at Fitness Fairy, you consent to these images being collected, however members must inform Fitness Fairy in writing if they wish to opt-out.